BIKORT RESERVATION, CANCELLATION AND REFUND TERMS

These Reservation, Cancellation and Refund Terms ("Terms") apply to court and related sports service reservations made through the Bikort website, mobile application, and other digital channels ("Platform") operated by BEEASİST TEKNOLOJİ ANONİM ŞİRKETİ ("Beeasist" or "Bikort").

These Terms form an integral part of the Bikort Terms of Use and Membership Agreement. Before completing a reservation, the User may review the fees, cancellation, and refund terms applicable to that reservation.

Unless expressly stated otherwise, Bikort is not the owner or operator of the courts, sports facilities, or related sports services made available for reservation on the Platform. The club, facility, or business that actually provides the court or sports service subject to the reservation ("Club") is the provider of the relevant service.

Bikort is a platform that intermediates the reservation transaction between the User and the Club, and, where applicable, payment and the digital handling of cancellation/refund processes. This provision does not eliminate responsibilities directly imposed on Bikort under mandatory legislation.

The User may create a reservation by selecting from courts, dates, and times shown as available on the Platform. Before the reservation is completed, Club and facility information, court, date/time, duration, court/service fee, Bikort platform service fee, total payment amount, payment method, and the applicable cancellation/refund terms are displayed.

For reservations requiring payment, the reservation becomes final upon successful completion of the payment and/or creation of reservation confirmation on the Platform. If payment cannot be completed, the reservation may not be created or may be cancelled at the end of the held period.

The price of the court or related sports service is determined by the Club. The provider of the service is the relevant Club, and the Club is responsible for issuing the invoice or other financial document required by legislation in respect of this fee.

Bikort may collect a platform service fee from the User for reservations created through the Platform and for certain digital services it provides. The amount is shown separately before the User incurs a payment obligation. The invoice for the platform service fee is issued by Beeasist.

For credit and debit card payments, Bikort may use the infrastructures of authorized payment service providers. The court/service fee may be transferred to the relevant Club in accordance with the technical operation of the marketplace/payment infrastructure used. This technical intermediation does not make Bikort the provider of the court or facility service.

Each Club may determine its own reservation cancellation and change policy, provided it does not conflict with mandatory legislation. The free cancellation period may differ from Club to Club. The definitive period and conditions applicable to the User are shown on the Platform before the reservation is completed.

If the User cancels the reservation within the free cancellation period set by the relevant Club, and unless otherwise required by legislation for the relevant transaction, a refund of the court/service fee and the Bikort platform service fee previously paid by credit or debit card is initiated.

A cancellation made after the free cancellation period has ended is treated as a late cancellation. In that case, all or part of the court/service fee may not be refunded according to the Club policy notified to the User before the reservation; the Bikort platform service fee is not refunded. Rights arising under mandatory legislation are reserved.

If the User does not cancel the reservation and fails to attend the facility at the scheduled date and time or does not use the service, this is treated as a no-show. In that case, the court/service fee may not be refunded according to Club policy, and the Bikort platform service fee is not refunded.

If the reservation is cancelled by the Club or the Club is unable to provide the service, a full refund of the court/service fee and the Bikort platform service fee paid by the User by credit or debit card is initiated. The User is not obliged to accept an alternative date, time, or court proposed by the Club.

If, due to a technical error originating from the Bikort system, a reservation cannot be created, is created incorrectly or in duplicate, or the User is unable to use the service, Bikort will carry out the necessary review. If the service cannot be used, a refund of the collected court/service fee and the Bikort platform service fee is initiated.

If it is determined that a duplicate payment was taken for the same transaction or an incorrect amount was charged, a refund of the excess or incorrectly charged amount is initiated. Bank authorization or hold transactions may not constitute a final charge.

On outdoor courts, a reservation may not be fulfilled due to rain, snow, extreme wind, or other weather conditions that prevent safe use of the facility. The relevant Club decides whether the court is suitable for use. If the Club cancels the reservation for this reason, a refund of the previously paid court/service fee and the Bikort platform service fee is initiated.

If the service cannot be provided due to maintenance, repair, technical failure, a security issue, temporary closure of the facility, or another reason within the Club's control, the Club may cancel the reservation. In that case, a refund of the previously paid court/service fee and the Bikort platform service fee is initiated.

Natural disasters, fire, epidemic, war, terrorist incidents, decisions of public authorities, widespread transportation, energy, or communication outages, and similar events beyond the parties' reasonable control may be treated as force majeure. If a reservation cannot be fulfilled due to force majeure, refunds and other rights are assessed in light of the nature of the event, the status of performance of the service, and applicable legislation.

Under the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, consumers are as a rule granted a right of withdrawal in distance contracts. However, under the provisions of the Regulation on Distance Contracts governing exceptions to the right of withdrawal, there may be no right of withdrawal for contracts relating to accommodation, goods carriage, car rental, food and beverage supply, and leisure activities for entertainment or recreation purposes that must be performed on a specific date or within a specific period.

Court reservations created for a specific date and time may, depending on the nature of the transaction, fall within that exception. The User's right to cancel is applied within the framework of the conditions shown to the User before the reservation and applicable legislation. This provision does not eliminate rights arising from non-performance of the service, defective service, or other mandatory consumer legislation.

Credit or debit card payments for which a refund has been decided are, to the extent possible, refunded via the method through which payment was made. Bikort initiates the refund instruction through the relevant payment infrastructure. The time for the amount to appear in the User's account depends on the processing times of the relevant bank, card scheme, or payment service provider.

The User may submit cancellation, refund, and change requests relating to reservations through the functions offered on the Platform or, where necessary, via Bikort support channels.

Bikort may retain records relating to reservations, payments, cancellations, refunds, and related Platform transactions for the periods required by applicable legislation. These records may be used for legal obligations, dispute resolution, verification of transactions, prevention of abuse and fraud, and Platform security.

Before incurring a payment obligation, the User is clearly and comprehensibly informed about the essential characteristics of the relevant transaction, service provider and intermediary platform information, total price, any additional charges, and the applicable cancellation/withdrawal terms. Confirmation that the User has obtained the required pre-contract information may be requested before the relevant reservation is confirmed.

Beeasist may update these Terms due to legislative changes, development of the Platform, or operational needs. The principal cancellation and refund terms applicable to a reservation are those notified to the User at the time the reservation is created.

Nothing in these Terms eliminates the User's rights arising under the Law on the Protection of Consumers No. 6502 and other mandatory legislation. The User may apply to Consumer Arbitration Committees and/or Consumer Courts within the framework of applicable duty, venue, and monetary limits.

BEEASİST TEKNOLOJİ ANONİM ŞİRKETİ

Esentepe Mah. Atom Sk. Kanyon Apt. Blok No: 20, İç Kapı No: 5, 34394 Şişli / İstanbul

E-posta: asist@beeasist.com

Telefon: +90 212 909 25 22