BIKORT TERMS OF USE AND MEMBERSHIP AGREEMENT

These Terms of Use and Membership Agreement ("Agreement") are entered into between BEEASİST TEKNOLOJİ ANONİM ŞİRKETİ ("Beeasist" or "Bikort") and the natural person ("User") who uses the Bikort website, mobile application, and other digital services offered by Bikort.

Bikort is a digital platform ("Platform") that enables Users, primarily for tennis and padel and other sports activities, to discover clubs, sports facilities, courts, coaches, open matches, and tournaments; create reservations; make payments where applicable; participate in matches and tournaments; and interact with other Users.

This Agreement enters into force when the User can access the Agreement electronically during the membership process and expressly gives approval. Use of parts of the Platform that do not require membership is subject to the usage rules published on the relevant pages.

Unless expressly stated otherwise, Bikort is not the owner or operator of the clubs, sports facilities, and courts listed on the Platform. Businesses that provide courts, facilities, and related sports services are referred to as "Club" in this Agreement.

Bikort may operate as a platform that brings Users together with Clubs and, where applicable, coaches, and that enables reservation, payment, match, tournament, and similar transactions to be carried out digitally, and as an intermediary service provider within the scope of applicable legislation.

Operation of the court or facility, actual provision of the service, facility conditions, opening hours, prices set by the Club, and obligations arising from the Club's own activities are the responsibility of the relevant Club. Bikort is responsible for the platform services it provides and for the obligations imposed on it by applicable legislation.

Nothing in this Agreement may be interpreted in a manner that eliminates rights granted to the User or responsibilities imposed on Bikort under mandatory legislation.

Only persons who have reached the age of 18 may become members of Bikort. The User represents that the information provided during membership is accurate, current, and belongs to the User.

The User may not use another person's identity or contact information, may not access another User's account without authorization, and may not create a misleading or false profile. Bikort may request verification by phone, email, or similar methods for security and account verification purposes.

The User is responsible for the security of account information and login credentials. In the event of suspected unauthorized use, the User must notify Bikort without delay.

The User may create a profile on the Platform. Within the profile, name, profile photo, sport played, playing level, points, match and tournament history, scores, performance information, and other information necessary for Platform features to be used may be processed.

Adding a profile photo is optional. When open match, tournament, and similar social features are used, the User's name, profile photo, sport, level, points, match information, and other related profile information may be shown to other Users to the extent required by the feature.

The User acknowledges that the User is legally authorized to share photos and other content uploaded to the Platform. Details regarding the processing of personal data are explained in the Bikort Personal Data Processing Notice (KVKK) and the Privacy Policy.

Bikort may use device location information depending on the User's preference. Sharing location is not mandatory. If location permission is granted, this information may be used to show nearby clubs, courts, open matches, tournaments, coaches, and other related services. The User may change or revoke location permission at any time in device settings.

The User may view courts and times made available for reservation by Clubs on the Platform and create reservations. Before the reservation is completed, depending on the nature of the transaction, Club and facility information, date and time, court or service information, court/service fee, Bikort platform service fee, total payment amount, and the applicable cancellation/refund terms are shown to the User.

Creating a reservation for a service offered by a Club may give rise to a legal relationship between the User and the Club in respect of that service. Detailed provisions regarding reservations are set out in the Bikort Reservation, Cancellation and Refund Terms.

The fee for the court or related sports service is determined by the Club. The provider of this service is the relevant Club. Issuance of the invoice or related financial document for the court/service fee is the responsibility of the Club within the framework of applicable legislation.

Depending on the options offered by the Platform, the User may pay the court/service fee by credit or debit card via the Platform or by other payment methods offered by the Club.

Bikort may collect a platform service fee from the User for reservations or certain other transactions carried out through the Platform. The amount of the platform service fee is clearly shown before the User incurs a payment obligation.

The provider of the platform service is BEEASİST TEKNOLOJİ ANONİM ŞİRKETİ, and the invoice for this fee is issued by Beeasist. The platform service fee and the court/service fee collected by the Club are separate fees.

Bikort may work with authorized payment service providers and payment infrastructures for payments made through the Platform. Processing of credit or debit card information may be carried out through the secure infrastructure of the relevant payment service provider.

Where the court/service fee is paid through the Platform, the relevant amount may be transferred to the relevant Club in accordance with the payment/marketplace infrastructure used. This technical intermediation alone does not make Bikort the provider of the relevant court or sports service. The platform service fee belonging to Bikort is collected on behalf of Beeasist.

Clubs may determine their own reservation cancellation and change policies, provided they do not conflict with mandatory legislation. The cancellation terms applicable to the relevant reservation are shown to the User before the reservation is completed.

Refund terms relating to the court/service fee and the Bikort platform service fee are set out in the Bikort Reservation, Cancellation and Refund Terms.

Bikort may enable Users to create open matches and to join open matches created by other Users. For the feature to be used, the User's name, profile photo, sport, level, points, number of matches, and other related sports information may be shown to other Users.

The User acknowledges that open matches may require persons who meet through the Platform to come together in a physical environment. Bikort cannot directly control Users' conduct outside the Platform; however, for security and prevention of abuse, it may review, restrict, or, where necessary, close accounts.

Bikort may record Users' match results, scores, playing levels, points, participation history, and performance indicators derived therefrom, and may use them to provide Platform features. Unless expressly stated otherwise, points and level systems created by Bikort are not the official ranking or rating of any sports federation.

Bikort may intermediate the announcement on the Platform of tournaments organized by Clubs or other organizers, acceptance of applications, management of participants, creation of matchups, tracking of results, and, where applicable, payment transactions. The tournament organizer is or may be indicated on the relevant tournament page.

For tournaments in which Bikort provides only platform or intermediation services, the relevant organizer is responsible for carrying out the organization and for activities within the organizer's control. Where Bikort is the direct organizer of an event, this is stated separately and special terms for the relevant event may apply.

Bikort may enable Users to discover coaches listed on the Platform and to request private lessons. Unless expressly stated otherwise, coaches listed on the Platform are not employees, agents, or representatives of Beeasist.

The service provided by the coach, lesson schedule, fee, location where the lesson will take place, and other conditions may be determined within the relationship between the coach, Club, and/or User, depending on the nature of the service. Separate special terms of use may apply for Bikort Pro and other coach services.

Clubs may publish or provide to Bikort on the Platform information such as price, availability, court features, photos, opening hours, facility features, services, cancellation terms, and similar information. Without prejudice to obligations arising from legislation, Bikort may apply platform processes to support the currency and accuracy of this information.

The User is obliged to use the Platform in accordance with the law, this Agreement, and the rights of other Users.

May not create fake or misleading reservations.

May not abuse payment systems.

May not harass or threaten other Users.

May not create fake accounts or profiles.

May not manipulate match results or scoring systems.

May not carry out acts that harm the security of the Platform.

May not collect data from the Platform by unauthorized automated methods.

The User is responsible for photos, comments, descriptions, scores, and other content uploaded to the Platform. The User may not share content that infringes third parties' intellectual property, personality, or privacy rights. Bikort may remove or restrict access to content it assesses as contrary to the law, this Agreement, community safety, or third parties' rights.

In cases of suspected fraud or abuse, abuse of the payment system, use of fake accounts, harassment or threats toward other Users, endangerment of Platform security, or material breach of this Agreement, Bikort may temporarily restrict, suspend, or, where necessary, close the User's account.

The User may close the account through methods offered on the Platform. Closing the account does not require immediate deletion of information and records that must be retained under applicable legislation.

Intellectual and industrial property rights in the Bikort brand and logo and in the Platform's software, design, interfaces, database structure, visual elements, and content created by Beeasist belong to Beeasist or the relevant rights holders. Without Beeasist's prior written permission, the User may not copy, reproduce, distribute, use for commercial purposes, or unlawfully reverse engineer the Platform or a substantial part thereof.

Beeasist takes reasonable technical and administrative measures for the Platform to operate securely and without interruption. Due to maintenance, updates, internet or communication infrastructure, payment service providers, third-party services, cyber incidents, or reasons beyond Beeasist's reasonable control, the Platform may temporarily be unavailable. This provision does not eliminate Beeasist’s responsibilities arising from mandatory legislation.

For operation of the Platform, Bikort may use third-party service providers in areas such as payment, hosting and cloud services, content management, email, SMS, push notification, analytics, security, maps and location, customer support, and similar fields. The service providers used may change according to technological and operational needs. Where sharing personal data with third parties is required, processing is carried out in accordance with applicable personal data protection legislation.

Beeasist processes personal data in accordance with applicable personal data protection legislation, primarily the Law on the Protection of Personal Data No. 6698. The purposes of processing personal data, legal bases, transfer conditions, collection methods, and the User's rights are explained in the Bikort Personal Data Processing Notice (KVKK).

Operational notifications required for reservation confirmation, payment notice, security notice, account transactions, and performance of the service are separate from commercial electronic messages for advertising and marketing purposes. Marketing and promotional commercial electronic messages are sent based on the User's separately given consent where required under legislation.

Bikort is responsible for the Platform services it provides and for the obligations imposed on it by applicable legislation. For services in which Bikort only intermediates, the relevant Club is primarily responsible for the physical characteristics of the facility within the Club's control, court conditions, conduct of Club staff, and services actually provided by the Club.

With respect to personal interactions carried out by Users through open matches or similar features, each User is responsible for their own conduct. This article may not be interpreted as eliminating or limiting responsibilities imposed on Bikort under the Law on the Protection of Consumers No. 6502 or other mandatory legislation.

Natural disasters, fire, epidemic, war, terrorist incidents, strike, decisions of public authorities, widespread energy or communication outages, general payment infrastructure outages, cyberattacks, and similar events beyond the parties' reasonable control may be treated as force majeure. The parties' rights and obligations are assessed in light of the nature of the event and applicable legislation.

Beeasist may update this Agreement due to legislative changes, addition of new features to the Platform, security requirements, or changes in the service model. Changes that materially affect Users' rights and obligations are announced by appropriate methods. The current version is kept accessible via the Platform.

For transactions carried out by the User in the capacity of a consumer, rights arising under the Law on the Protection of Consumers No. 6502 and related legislation are reserved. The User may apply to Consumer Arbitration Committees and/or Consumer Courts within the framework of the duty, venue, and monetary limits set out in applicable legislation.

BEEASİST TEKNOLOJİ ANONİM ŞİRKETİ

Esentepe Mah. Atom Sk. Kanyon Apt. Blok No: 20, İç Kapı No: 5, 34394 Şişli / İstanbul

E-posta: asist@beeasist.com

Telefon: +90 212 909 25 22

This Agreement enters into force upon the User's express electronic approval during the membership process. The User may access and review the Agreement before completing membership. The current version of the Agreement is kept accessible via the Platform.